Do I need to be in?

We do advise that you or a representative are on site upon arrival of delivery just in case the driver experiences any difficulties finding or accessing your property. This way the problem can quickly be resolved at the time instead of the driver potentially having to come back on a different day which will incur costly re-delivery charges.

In saying this, it is not mandatory that you are home for delivery and we can request your goods are left without signature if preferred. It is important to note however, that goods are left entirely at your own risk and we advise you to check your delivered items and report any problems to us as soon as possible, but within a maximum of 7 days. If the driver encounters any problems accessing your property or leaving the goods in a safe position whilst you are not at home, he/she may choose to abort the delivery and redelivery arrangements will be at your cost.

In all cases, the driver will need to offload the goods from the vehicle quickly and soon after arriving at your property. Any delays preventing him/her from doing so will incur costs for waiting.

Will the driver require assistance?

More often than not, the driver will manage the delivery without a hitch, however in some circumstances, the driver will need assistance. For example:

• Heavy pallets - On occasion, with natural stone paving especially, anticipated weights may vary due to the density of the stone and it may not be known in advance that goods are heavier than expected. However this is very unusual and occurs very infrequently. In these cases, the driver may need you to manually assist in taking some of the material off the pallet. Alternatively, if we have already alerted you on the website that goods are extra heavy, please ensure the stated advice for the specific product has been followed, for example, you may be asked to provide machinery on site or contact us for a specialist vehicle quotation.
• Access restrictions - In the case that there are access restrictions, for example a car is blocking the dropped kerb where offload would need to take place, the driver may ask you arrange for the car to be moved. If some of the roads leading to your property are not suitable for a large 18 tonne vehicle, please notify us of the directions the driver should take to gain access.
• Directions - Sometimes the driver may need assistance in finding your property, so he/she may call you to ask for guidance. As mentioned above, being on hand to offer such information could well help avoid the driver needing to attempt redelivery on a different day, which will subsequently mean additional charges for yourself.