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Help & Support Centre

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Payments & Prices
What payment systems do you use and do you offer Buy Now, Pay Later?
Opayu We take all major credit cards for payment via our online payment gateway, Sagepay. Sagepay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). It also adheres to the most stringent levels...
Do your prices include VAT?
Yes - all prices on our website include 20% VAT. So there are no unwelcome additional costs at checkout!
Do you offer trade accounts?
Trade & Wholesale Account We value our trade customers hugely and offer a Trade and Wholesale Account to provide the below benefits: - Bulk Discounts and split packs - Incentives, Exclusive Offers and a Commitment to working to your needs - A...
I only require a small quantity, do you only offer full packs of paving?
With some brands of paving we only offer full packs, but with other brands, we can split packs down and offer part packs. As a guide, we can usually create split, bespoke packs with Natural Paving, Talasey, Global Stone, Ketley Brick, Marshalls &amp...
I'm looking to buy a large quantity, do you offer bulk discounts?
If you have a larger order to place, for example, around 10 or more packs of paving, then it's always worth contacting us for a bespoke quotation as we may be able to make a saving for you on the total price of your goods in addition to looking into ...
Do I have to pay extra for delivery?
In the majority of cases, delivery costs are already included in the prices you pay, so there are no additional hidden extras.  There are some areas of the country that do have delivery surcharges to pay and this information is shown on the product...
I would rather not pay until I have seen the goods, can I pay on delivery?
As costs are incurred from the moment your goods have been dispatched, we are unfortunately unable to offer the option to pay on delivery. We do however offer various Buy Now, Pay Later options through Klarna that mean you can postpone paying for your...
I need to pay by cheque or by bank transfer, is this possible?
Paying by cheque or bank transfer is not a problem. Just choose 'Pay by Invoice' at checkout and this enables us to raise a manual invoice for settlement by BACS or posting a cheque if you prefer.  If paying by cheque, we will need to wait for ...
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Pre Purchase Questions
You highlight the 'brands' of paving you sell and CE or UKCA marking - why is this important?
This is very important as it guarantees the quality of product you receive. This is especially valuable with natural stone as many unknown sources of natural stone are not suitable for use in the UK as the paving is too soft and porous and will not withstand...
Are your products ethically sourced?
We only offer major brands of paving and these manufacturers all belong to the ETI (Ethical Trading Initiative) or equivalent programs. This ensures that: Employment is freely chosen Child labour will not be used Discrimination shall not be practised...
Are all products on your website currently available for purchase?
We do our best to keep stock information on our website as accurate and up to date as possible and when an item is not immediately available, we offer you the option of pre-ordering enabling you to take your place in a queue for the next batch of the...
I would like to order some turf / sedum matting - how can I be sure it will be fresh when it arrives?
We ship our turf and sedum overnight for a next day delivery. We do not arrange to have the goods harvested until the day prior to delivery. Turf and sedum are living products and should be laid out within 2 hours of delivery onto a suitable surface. ...
Do you install garden buildings?
We do offer an installation service on many of our garden building products and this is shown on the product page. If not specified, all buildings and timber items require construction on site and will often need minor cutting to materials to complete...
I like the product photos on your website, but will the goods differ much when they arrive?
We mainly use photographs from the brochures of our leading brand products and these provide a good representation of the products we sell, however lighting conditions and reprographic limitations may affect the appearance of the goods or your perception...
I'm not sure I like colour variation, am I better choosing manmade paving?
It's true that natural stone paving products will generally have more colour variation than manmade paving products and this is often the beauty highly sought after when buying a natural stone paving material. Some types of natural stone paving, for ...
Can I use regular paving slabs on a driveway?
Using larger slabs on a driveway is increasing in popularity and looks great, however it's important not to just use patio paving for this purpose as in most cases it will not be suitable. There is a wide choice of options in larger paving slabs available...
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Product Questions
Some natural stone seems quite thin, is it strong enough to use outside?
Due to natural stone and porcelain paving's high flexural and compressive strength, especially when compared to concrete paving, it is not necessary for it to be as thick as concrete stone to benefit from the same or greater strength. It is quite safe...
Can I butt-joint any paving product with sawn edges?
Most natural stone paving products with sawn / straight cut edges may be laid with minimal joints, however it will always be necessary to have a small gap of a minimum of 5-10mm between the paving slabs to make allowances for slight size variations between...
I like the product photos on your website, but will the goods differ much when they arrive?
We mainly use photographs from the brochures of our leading brand products and these provide a good representation of the products we sell, however lighting conditions and reprographic limitations may affect the appearance of the goods or your perception...
What do I need to know about natural stone paving?
Natural stone cannot be beaten with its beautiful colours and characteristics that only nature can create. The finished effect of the completed project is stunning, however if you examine each piece of stone at close range, you will see what may be perceived...
Will decorative aggregative vary from the picture?
With any natural product, expect to see colour variations between batches and even slight variations from our photos as the material will differ each time it is quarried. Similarly, natural stone can contain broken or misshapen pieces, however it's important...
I'm concerned with the timber quality of my log cabin/ shed/ timber building or structure, what should I do?
Wood is a natural material used in a wide range of construction projects and is known for its sturdiness, elasticity, noise reduction qualities and overall aesthetic appeal as a result of its natural characteristics. It will also swell, shrink and crack...
I'm not sure I like colour variation, am I better choosing manmade paving?
It's true that natural stone paving products will generally have more colour variation than manmade paving products and this is often the beauty highly sought after when buying a natural stone paving material. Some types of natural stone paving, for ...
The natural stone paving I've had delivered has tapered edges - which way should I lay it?
Many natural stone paving products have tapered edges. Always lay the stone with the smaller face downward. Although at first glance, it may appear that the tapering allows for a jointing gap, this is not the case at all and the joints would be far too...
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Returns and Cancellations
Can I return the goods if I don't like them?
With the exception of bespoke orders and split packs, we will happily accept the return of your order should you not be happy with it. This however is subject to the following conditions: - The goods are returned in the same condition and in the same...
What happens if part of my order is broken on delivery?
If you find breakages upon delivery then we kindly ask that you notify our customer services and send through photographs of the damage immediately and in any case within a maximum of 7 days from delivery. We do also kindly request that the damaged ...
Am I able to cancel my order?
Yes – you can cancel your order free of charge providing the goods have not yet been dispatched. However, do note, we quite often will prepare your goods straight away in order to get them delivered to you as soon as possible. It is also important to...
How long do I have to report damages?
We strongly recommend you check your goods while the driver is still with you as this way he/ she will record details of the damaged goods at the time and we will be able to resolve matters for you much quicker this way. Please ensure any damages are...
I think my goods are incorrect, should I reject my delivery before it's offloaded?
If you have the incorrect goods, it is best for us to verify this prior to the goods being offloaded from the vehicle. We advise you to contact us whilst the driver remains on site and we will immediately investigate for you. We may need you to email...
Should I reject the goods if I can see damages or the pallet is broken?
In the majority of cases, with a small proportion of damages, we would look to replace these independently of the full crate.  Please bear in mind that due to the nature of the goods, it is possible that up to 10% of the consinment could be damaged...
I have some paving left after I've finished my project, can I return it?
As long as you are within 14 days from the date when your goods were delivered, we will be happy to accept your goods back providing that they have not been unpacked from the crate as they will be unsafe for transit if not packed in the same way. they...
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Delivery
How long does delivery take?
With most orders of paving, stone, composts, bark and rubber, delivery takes around 2-4 working days, based upon your order being placed before lunchtime on a working day. Turf and sedum arrive the day after harvesting, so let us know when you need ...
Do you offer Express and Saturday deliveries?
Yes! We offer several different delivery options on most of our products to suit even the tightest of schedules! Please find below the various options, their prices and the cut-off times for ordering: Next day delivery - £20.00 per pallet - Order...
How will I know when my order will arrive?
Unless you have already opted for a premium delivery on a specified day, we will make every effort to prebook all orders for large items with you once they reach your local delivery depot. You will only hear from the delivery company once your goods ...
Will I know the exact time of delivery?
Our trusted hauliers will usually deliver anytime between 8am and 6pm on your chosen delivery day. Some of our hauliers will provide tracking, however some of them do not, so unfortunately, we can never guarantee an exact time. If you prefer, there ...
What size of lorry is used for delivery?
Our standard delivery service for bulky items usually uses 18 tonne vehicles – about the size of a large removal lorry. The dimensions of the vehicle are approximately: L9.9m x W2.5m x H3.6m. If this is too large, let us know at the time of placing your...
Will I need to be at home to receive the delivery and will the driver require assistance?
Do I need to be in? We do advise that you or a representative are on site upon arrival of delivery just in case the driver experiences any difficulties finding or accessing your property. This way the problem can quickly be resolved at the time instead...
Will all goods arrive together?
As a general rule, all large goods produced by the same company/ brand will arrive as one delivery and goods from different companies will arrive separately. Small items such as sealants, paints and mortar products will always be sent out separately...
Will you deliver onto my driveway or into my back garden?
Unless quoted otherwise, we usually offer a kerbside delivery as standard for all large and bulky items and include a tail lift offload for palletised goods such as paving or decorative stone. This means your goods will usually be left on the kerb at...
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Installation Questions
Do you install garden buildings?
We do offer an installation service on many of our garden building products and this is shown on the product page. If not specified, all buildings and timber items require construction on site and will often need minor cutting to materials to complete...
The natural stone paving I've had delivered has tapered edges - which way should I lay it?
Many natural stone paving products have tapered edges. Always lay the stone with the smaller face downward. Although at first glance, it may appear that the tapering allows for a jointing gap, this is not the case at all and the joints would be far too...
What are the white, dusty marks/ scuffs on the surface of my new paving?
The white marks are known as efflorescence and are formed as a result of a chemical reaction between cement and water which migrates to the surface of the stone and then reacts with carbon dioxide in the atmosphere to create calcium carbonate deposits...
Can I use regular paving slabs on a driveway?
Using larger slabs on a driveway is increasing in popularity and looks great, however it's important not to just use patio paving for this purpose as in most cases it will not be suitable. There is a wide choice of options in larger paving slabs available...
Could my paving / natural stone colours vary from your website images?
The majority of natural stone products vary in colour and texture and each individual piece will have distinct markings and characteristics that make each piece of stone unique. This is perfectly normal and forms part of the beauty of natural stone. ...
Can I seal my new paving?
It is fine to seal your new natural stone or concrete paving (porcelain does not need sealing) straight after laying the paving if you use an impregnator sealer such as the Pavetuf range available on our website. Impregnator sealers are water-based and...
What are the dust and scuff marks on the surface of my new paving?
When natural stone is quarried around the world, it is extracted from the rock face and cut to size using large industrial saws and then, often finished by hand. The quarries are dusty, dry environments and the paving is usually not washed prior to shipping...
How do I cut paving slabs?
It is essential to use the correct cutting blades for the type of paving you have. For concrete and natural stone paving you should use a diamond blade disc cutter and with porcelain paving, a porcelain blade should be used. With porcelain especially...
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General Questions
What are the white, dusty marks/ scuffs on the surface of my new paving?
The white marks are known as efflorescence and are formed as a result of a chemical reaction between cement and water which migrates to the surface of the stone and then reacts with carbon dioxide in the atmosphere to create calcium carbonate deposits...
Can I use regular paving slabs on a driveway?
Using larger slabs on a driveway is increasing in popularity and looks great, however it's important not to just use patio paving for this purpose as in most cases it will not be suitable. There is a wide choice of options in larger paving slabs available...
Could my paving / natural stone colours vary from your website images?
The majority of natural stone products vary in colour and texture and each individual piece will have distinct markings and characteristics that make each piece of stone unique. This is perfectly normal and forms part of the beauty of natural stone. ...
Can I get samples?
Yes - we can provide samples with most products and these are available on our website for ordering. Some are free of charge and others attract a small fee depending on brand. Please note samples are usually either a small paving slab or a section of...
I only require a small quantity, do you only offer full packs of paving?
With some brands of paving we only offer full packs, but with other brands, we can split packs down and offer part packs. As a guide, we can usually create split, bespoke packs with Natural Paving, Talasey, Global Stone, Ketley Brick, Marshalls &amp...
I'm looking to buy a large quantity, do you offer bulk discounts?
If you have a larger order to place, for example, around 10 or more packs of paving, then it's always worth contacting us for a bespoke quotation as we may be able to make a saving for you on the total price of your goods in addition to looking into ...
How does your Pavepoints scheme work?
Paving Superstore's loyalty points scheme, PavePoints helps you save while you spend. For every £100 you spend on products, we award you one point towards future purchases with us. As paving purchases are often high-value transactions, this means it ...
Do you offer a clearance / take back service for the pallets and crates once I have finished with them?
We do not accept the crates and pallets back, however we have a blog that has some useful ideas on how to repurpose your pallet and give back to the environment at the same time:   https://www.pavingsuperstore.co.uk/advice-and-guides/post/how-...
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Manufacturers Guides
Brett - Essential guide to aftercare of your paving
A guide covering many aspects of aftercare for your paving including several tips on stain removal
Brett - Guide to block paving installation
This text guide explains how to install concrete block paving.
Brett - Guide to maintaining a permeable driveway for commercial settings
An overview on how to maintain a permeable driveway in a commercial setting
Brett - Guide to maintaining a permeable driveway for domestic properties
An overview on how to maintain a permeable driveway in a domestic setting
Brett - Guide to materials required for laying permeable block paving
This technical guide provides details of the construction materials required to complement a permeable block paving installation
Brett - Guide to patio installation
A basic step by step overview of how to install patio paving
Brett - Guide to permeable block paving
A comprehensive guide providing answers to everything you need to know about permeable block paving
Brett - Installation guide for unbound pavements using Geoceramica porcelain
This installation guide explains how to lay the Geoceramica concrete backed 40mm and 60mm thick porcelain pavers onto a sand (unbound) bed
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Helpful Video Guides
Paving Superstore - What makes our paving the best?
A video showing what makes paving from Paving Superstore superior to many other products and guarantees you receive the best quality product.
Brett - How to install Brett standard porcelain paving range
Brett video on installing their standard porcelain paving range. This demonstrates the method that should be followed for all porcelain installations. All Brett products conform to UKCA standards.
Brett - Choosing the right Brett concrete block paving to suit your project requirements?
Brett video on choosing the right concrete block paving from their range to suit your project requirements. Brett specialises in many types of concrete block paving and is an industry leading brand with many years of experience in concrete products. ...
Brett - How to install Brett Geoceramica concrete backed porcelain range
Brett video on installing their Geoceramica, concrete backed porcelain range. This range is constructed using a porcelain veneer which is usually around 10mm thickness adjoined to a concrete backing enabling the paving to be laid either bound (on a mortar...
Brett - Installation guide for bound pavements using Geoceramica porcelain
This installation guide explains how to lay the Geoceramica concrete backed 40mm and 60mm thick porcelain pavers onto a mortar (bound) bed
Global Stone - Advice and solutions for cleaning porcelain paving
This useful guide from Global Stone offers advice and solutions for cleaning porcelain paving. Although porcelain is very resilient to staining, it is always necessary to maintain it to keep it in tip top condition.
Global Stone - How to lay a natural stone paving patio
Global Stone video demonstrating the correct way of laying a natural stone paving patio including the materials required for under the paving as part of the necessary steps. A vital video to watch prior to commencing your project
Global Stone - How to lay porcelain paving on a full concrete bed
Global Stone video showing the techniques needed to lay porcelain paving on a full concrete bed instead of the more typical mortar bed. Useful watching if you already have a concrete hard-standing and are looking to pave over it.
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