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Returns and Cancellations

Can I return the goods if I don't like them?

With the exception of bespoke orders and split packs, we will happily accept the return of your order should you not be happy with it. This however is subject to the following conditions: - The goods are returned in the same condition and in the same...

What happens if part of my order is broken on delivery?

If you find breakages upon delivery then we kindly ask that you notify our customer services and send through photographs of the damage immediately and in any case within a maximum of 7 days from delivery. We do also kindly request that the damaged ...

Am I able to cancel my order?

Yes – you can cancel your order free of charge providing the goods have not yet been dispatched. However, do note, we quite often will prepare your goods straight away in order to get them delivered to you as soon as possible. It is also important to...

How long do I have to report damages?

We strongly recommend you check your goods while the driver is still with you as this way he/ she will record details of the damaged goods at the time and we will be able to resolve matters for you much quicker this way. Please ensure any damages are...

I think my goods are incorrect, should I reject my delivery before it's offloaded?

If you have the incorrect goods, it is best for us to verify this prior to the goods being offloaded from the vehicle. We advise you to contact us whilst the driver remains on site and we will immediately investigate for you. We may need you to email...

Should I reject the goods if I can see damages or the pallet is broken?

In the majority of cases, with a small proportion of damages, we would look to replace these independently of the full crate.  Please bear in mind that due to the nature of the goods, it is possible that up to 10% of the consinment could be damaged...

I have some paving left after I've finished my project, can I return it?

As long as you are within 14 days from the date when your goods were delivered, we will be happy to accept your goods back providing that they have not been unpacked from the crate as they will be unsafe for transit if not packed in the same way. they...

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